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Things to know
Eleios Hotel
€
Terms & Conditions
General
1. No gatherings and parties of any nature are allowed in the room.
2. The Hotel reserves the right to evict any additional occupants in the room.
3. Hotel reserves the right to send guests away from the Hotel due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
4. Guests are bound to produce an original proof of identity at the time of arrival in the Hotel.
5. All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
6. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is not Hotel’s responsibility to advise Hotel management prior to arrival.
7. Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request.
8. In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
9. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
10. Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
11. Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.
12. The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
13. We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
Reservation Policy & Terms of Accommodation
1. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s Standard Terms and Conditions in respect of their reservation / stay at the Hotel.
2. You further agree that the General Terms and Conditions as provided on the website eleios.gr shall constitute the binding agreement between yourself and Hotel Eleios in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
3. The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
4. Guest voluntarily agrees and permits the Hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel.
5. On the day of your arrival, your room is rented from 15:00 onwards, unless otherwise agreed.
6. On the day of your departure, you must leave the studio before 11:00. The day of departure is not charged.
7. In case of staying in the room on the day of departure after 11:00 and until 18:00, you will be charged 50% of the price of the night, only by appointment.
8. If you stay after 18:00, you will be charged for the entire night, only by appointment.
9. If you require a baby crib please let us know with the booking.
10. For children from 0 to 3 years there is no extra charge.
11. The charge for each additional person is €30 per day and you must inform us in time to ensure the availability of an extra bed in the room.
12. It is not permitted to sublet the room provided by the hotel or to provide accommodation in that room to third parties. Upon arrival, the client is obliged to state the exact number of guests who will stay in the rooms for which a reservation has been made. No additional guests are allowed unless approved by the hotel, with the corresponding additional charges.
13. To confirm a standard rate booking, a deposit of 30% or an amount equal to the cost of one night’s stay, whichever is greater, is required. The deposit is payable either by a valid credit or debit card or by bank transfer. Initially, a pre-booking is sent, which contains all the details of the reservation, the procedure for the deposit, the time frame for its payment, and the cancellation policy. After the payment of the deposit, a final booking confirmation email is sent.
14. The only currency accepted is EURO (€).
15. In case of e-mail or phone reservation, you have to deposit the required amount of money to the provided bank account within 2 working days. In your deposit you should mention your full name but also the dates of your check-in and check-out.
16. In case of non-payment of the deposit, the hotel reserves the right to cancel the reservation without notice.
17. Upon arrival, accommodation and/or other services provided during the stay of the client will be paid immediately or charged to the bill of each room. Payment can be made either in cash (depending on the amount and the applicable legislation) or by credit/debit card or bank transfer. The hotel must provide the customer with the relevant document detailing the respective charges.
18. Any bank transfer fees or currency conversion fees, shall be covered solely and exclusively by you.
19. You may cancel your reservation for any reason, at any time.
20. If the cancellation is made at least 21 days before your arrival, you are refunded the full amount of the deposit.
21. If the cancellation is made in less than 21 days before your arrival, no refund is given.
22. In case of non show, no refund is given.
23. You must comply with the quiet hours policy. From 15:00 to 17:30 and from 23:00 to 07:00.
24. Pets are not allowed in the rooms.
25. Should there be any special requests or complaints, we encourage you to inform the reception desk directly during your stay. In all cases, and where possible, every effort will be made to resolve the matter.
Please contact at stay@eleios.gr Or call us on +306984249900 for any assistance.
GEMH: 48945738000
Chamber of Greece no: 10294
Privacy Policy
Generally
The use of the web pages and services provided to the visitor / user, by the website digiversesg.com, presupposes your unconditional agreement with the Privacy Policy on the Protection of Personal Data of this website. Therefore, the visitor / user must carefully read the contents of this page, before using the services of our website. If he does not agree, he should abandon it and NOT make any use of its services and content.
This privacy policy may change from time to time in accordance with legislation or industry developments. We will not explicitly notify our customers or users of our website of these changes. Instead, we encourage you to periodically check this page for any changes to this privacy policy. The continued use of the digiversesg.com website even after any changes in the Privacy Policy, means the unconditional acceptance of these terms by you.
Privacy
We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or disclose your personal information in any way.
If you are under 16, you MUST have your parents’ consent before using the services on this site.
Relevant Legislation
In addition to our company’s internal information systems, this website is designed to comply with the following laws / regulations regarding the protection of users’ personal data:
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation (GDPR) 2018
Personal information collected by this site and why we collect it
This site collects and uses personal information for the following reasons:
Contact forms and email links
If you choose to contact us using a contact form or an email link, none of the data you provide will be stored on this website or transferred or processed by any third party data processing provider as defined below. in the section “Our third party data processors”. Instead, this data will be emailed to us via the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by a TLS security protocol (sometimes known as SSL), which means that e-mail content is encrypted before being sent over the Internet. The contents of the email are decrypted by our local computers and devices.
About cookies
What is a cookie?
The term “cookie” refers to a small data file consisting exclusively of a set of textual information, which the site transfers to the web browser on your computer’s hard drive, or temporarily throughout your visit. , or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same website or remembering certain things about you, such as your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie usually contains the name of the field from which the cookie originated, the “lifetime” of the cookie as well as a value (usually in the form of a randomly generated unique number).
Types of cookies
The basic types of cookies that websites may use are described below
Session cookies
These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
Persistent cookies
These remain in the cookies of your device’s browser even after the browser is closed, sometimes for a year or more (the exact length of stay depends on the lifespan of each cookie). Permanent cookies are used when the webmaster may need to know who you are for more than one visit (eg to remember your username or web site customization preferences).
First-party cookies
These are cookies that are installed in the browser and / or on the hard drive of your device by the website you are visiting. This includes assigning a unique identifier to you in order to track your site navigation. Webmasters often use first-party cookies to manage visits and for identification purposes.
Third-party cookies
These are cookies used by third parties, such as e.g. social networks, to track your visits to the various sites on which they are advertised. The webmaster has no control over these third party cookies.
Cookies on this website and how to manage them
On this website, we use cookies to improve the experience of the use of the website by its visitors. The operation of the website will be significantly affected if you disable or do not accept the use of cookies.
About the server of this site
All web traffic (file transfer) between this site and your browser is encrypted and transferred via HTTPS using SSL (Secure Sockets Layer).
Data Breaches
For all your personal information stored in our database, all necessary measures will be taken to ensure it.
We will report any unlawful breach of this Website or any third party data processing entity database to anyone and anyone directly concerned as well as to the authorities within 72 hours of the breach, provided that the personal data that is stored in a recognizable form, have been stolen.